The unique situation of 2020 has left its mark and accelerated the importance of digitalization and customer centricity in all industries, and banking is no exception. The global pandemic has also shifted customer behaviors and expectations, and created an imperative for change. To win in the new normal, banks need to get ahead of challenges and rethink their digital strategy.
Teodor Blidarus, CEO & Co-Founder FintechOS, shared his vision on the imperatives that banks need to consider to succeed in 2021 and beyond – in The Retail Banker International magazine, alongside 50+ leaders from the Financial Services world.
Main factors that are transforming the global retail banking landscape
Key lessons from 2020 and look ahead at priorities for retail in 2021
Actionable insights and trends banks need to consider to be successful
*This interview was published in The Retail Banker International, Issue 781 / January 2021 – as part of a broader material featuring 50+ experts from the retail banking sector. To read the full material, please visit www.retailbankerinternational.com