How is the financial industry responding to the global pandemic? How are customer needs being met? What will be the ‘new normal’ for banking – from a customer-centric point of view – post COVID-19?
This Vox Pop report, created in partnership with VC INNOVATIONS, reveals how top decision-makers from leading organizations across Europe have overcome the challenges of the pandemic and redesigned their digital strategy.
Four senior leaders were interviewed to determine how the industry is being shaped during these unusual times:
Top technology and operational challenges faced during the pandemic
The impact of the Coronavirus on accelerating digital transformation efforts
The future of the banking industry, as well as plans for the post-COVID world
What services and technologies will be needed to serve customers, post-crisis